Our refund policy for all Indo-German Guide courses and services is as follows:
Indo-German Guide will, in its sole and absolute discretion, allow for refund and cancellation of any course purchased using our services within 7 days from the date of purchase. The customer needs to send an email to firstname.lastname@example.org to request for the return and the same will be process and refunded withing 14 days.
If a customer requests a return and the return is approved by Indo-German Guide, the money for the requested transaction is refunded back to the customer, in part or whole. Multiple payment returns can be provided as long as they are within Indo-German Guide's Return Policy. A return of the course will also result in cancellation and revocation of access immediately. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
When a course is returned, the customer generally receives a full refund.
Indo-German Guide has every incentive to keep customers happy by providing quality courses and service. To promote customer satisfaction, Indo-German Guide reserves the right to reverse a sale, including but not limited to the following:
• If the customer provides a valid reason for requesting a return within 7 days of purchase;
• If the customer provides a valid report that the charge was fraudulent or unauthorized;
• For any other reason Indo-German Guide deems appropriate.
A customer may cancel a course before 7 days from the date of purchase. A cancellation means that no future payments are charged to the customer's account and the user will loose access to the courses paid immediately.